Customer Experience Coordinator (Hybrid, Atlanta)
My client, a fast-growing Atlanta-based healthcare technology and services company, is seeking a Customer Experience Coordinator to join their client service team. The company delivers high-quality clinical review services and innovative software solutions to insurers, employers, and third-party administrators.
The Customer Experience Coordinator is a fast-paced, dynamic role that blends customer support, relationship building, and collaboration with the internal operations team. You’ll be on the front lines of communication with clients—responding to emails, jumping on phone calls, solving problems, and making sure our partners feel taken care of.
The team is seeking someone who thrives in a fast-moving environment where priorities can shift quickly, and no two days are the same. You’ll need to be responsive, dependable, confident, and ready to step in when needed.
I’ve placed several employees on this team and can personally speak to the quality of the company and their strong track record of promoting from within. This is a great opportunity for someone looking to grow quickly within a company that values initiative and internal promotion.
Key Responsibilities
Client Service
Serve as a point of contact for client accounts and displays the ability to proactively build relationships and deliver exceptional service
Respond promptly to client phone calls and emails with professionalism and urgency
Client Issue Management
Make outbound calls to clients to clarify details, address questions, or resolve issues—comfort with phone-based communication is important
Collaborate with internal teams to troubleshoot issues and ensure timely completion of clinical review cases
Learn client-specific workflows and help the operations team understand and follow them
Navigate client systems and internal tools to pull necessary information to resolve issues
Sales & BD Support
Assist in identifying cross-sell and upsell opportunities
Develop relationships with desk-level client contacts to build trust and loyalty
Industry Knowledge (can be learned on the job!)
Understand and communicate the importance of industry-specific rules and regulations in day-to-day work
Who You Are
Excellent Communicator: A confident, clear communicator—both verbally and in writing
Tech Savvy: You’re confident with Google Workspace (Docs, Sheets, Slides, Gmail) and can quickly adapt to other standard business tools
Organized: Highly organized, dependable, and able to prioritize tasks in a fast-paced environment
Cool Headed and Responsive: You don’t get rattled easily and are able to stay calm, focused, and solution-oriented under pressure
Self-Motivated: Able to take smart, helpful action with little guidance, curious, and eager to grow with a rapidly scaling organization
Flexible: Willingness to respond to urgent emails or calls outside of regular business hours when needed
Atlanta-Based & Willing to work on Pacific Time zone hours: This role supports clients on the West Coast, so candidates must be available to work Pacific Time hours—including through the end of the Pacific Time business day. The ideal candidate will be comfortable with a later start and a later end to their workday to align with client needs
Preferred Qualifications
1–3 years of experience in a client-facing or operations-support role
Bachelor’s degree
Experience in healthcare, insurance, or workers’ compensation is helpful but not required
Salary Range: $56,000 - $63,000
Some candidates see a long list of job requirements and feel discouraged because they don’t match every single bullet point – I suggest, you please apply anyway. I don’t believe in a “perfect” candidate. If you believe this is a role that you’ll be excited to work in every day and want to be a part of a growing team, please apply.